Originally Posted by heartagram
My bag was replaced in the end, I think I might of had a dodgy batch - it does go off very quickly.
I've also gone on to buy the lamb ( idk why I did tbh! some sort of weird attachment to it lol? ) but only using it as topper now and I shall not be buyign from them again, nothing against them but I honestly believe the quality has deteriorated or changed.
My boy just doesn't seem to enjoy it or tolerate it as a meal anymore.
I contacted them to ask them if something had changed and included a couple threads from here to show them other people were having problems too besides me. I was hoping of going back to ZP and wondering if they could suggest why Jaxx was itching so bad with the last bag.
In the end I won't be buying from them anymore.
She basically told me that most people that she interacts with that has problems with ZP she finds that they were not feeding ZP in the first place or feeding other things along with it. It felt like she was telling me I was not telling her the truth about what Jaxx was eating. I told her Jaxx was eating only ZP and nothing else at the time he started itching with the last bag. She was quite rude and did not respond to me any more.
I was so pleased with ZP and their customer service when we started feeding it but from the last time I contacted them their customer service has definitely went down hill.
I love the idea of feeding raw without me having to deal with the meat but I don't want Jaxx itching all the time and his itching has stopped since we switched him off of ZP.