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  #1  
Old 12-29-2012, 04:21 AM
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Default My first rant thread

I'm so upset right now! I ordered a second trundle from Tiger Dreamz ($57 with shipping). First I opened the box and there was three beds in it and I only ordered one. So I was an honest person and emailed them to tell them. They will send UPS return sticker. Then I laid it on my couch and it is so thin compared to my old one. Neither dog can open it up and get in. So I again emailed her and explained. All I got was
Please read our policy page....http://www.happypaw.com/privacy.htm We do not exchange unless it is a defect from Tiger Dreamz

The one I had was Snow Leopard and the one I ordered was Chinchilla. How was I suppose to know it would be different? Now I'm stuck with a bed I can't even use! I emailed them and told them that but no response as of yet!

I think that's horrible! Sorry for the ramble I'm just really mad right now!!!!


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  #2  
Old 12-29-2012, 04:31 AM
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that is horrible. are they perhaps different materials?
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Old 12-29-2012, 04:43 AM
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Oh dear I just ordered another as well. I hope they didn't start using a cheaper material. I will not be happy if they did. I ordered off amazon so if it is cheaply made hopefully I can send it back.
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Old 12-29-2012, 04:53 AM
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Quote:
Originally Posted by pigeonsheep View Post
that is horrible. are they perhaps different materials?
It doesn't say it's different! They won't do anything for me, just got her email!


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Old 12-29-2012, 04:54 AM
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Quote:
Originally Posted by KayC View Post
Oh dear I just ordered another as well. I hope they didn't start using a cheaper material. I will not be happy if they did. I ordered off amazon so if it is cheaply made hopefully I can send it back.
I guess each one is different, which I had no idea. Hopefully you ordered the same kind?!


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Old 12-29-2012, 05:09 AM
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Wow what a pain. It's not a cheap bed, it's unfortunate nothing can be done.
I think in order to have a successful business you have to know when to give
the customer their pickle, so to speak. No matter how much the person
purchased, you have to treat them well, ensure they are satisfied. Perhaps
this is just a bad day for whomever served you. I would try writing to them
again. The customer is always right, the proper thing for them to do is to
offer you an exchange or refund, imo. It upsets me that their customer service
made you feel like you don't matter, everyone works hard for their money, 60$
is not pocket change, you should have gotten what you paid for, I mean if they
don't mention that this bed differs tremendously from the others, how are you to
know what you are buying?! It's perfectly understandable that you thought...
same company + same bed model + same price = same quality.
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Old 12-29-2012, 05:13 AM
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Exactly LS! We own a small business and we have done a lot for our customers to keep them happy!! I emailed them again explaining everything again, I hope I get a different answer. The last email told me I ordered a Chinchilla and not a snow leopard, well ya I'm aware of that. Geez!!


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Old 12-29-2012, 05:17 AM
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It shouldn't be this hard and stressful...all this type of "service" will achieve is a loss of a customer.

I really hope you get a better reply, let's try and give them the benefit of the doubt until then, here hoping for a positive outcome!
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