Originally Posted by Sideout
I agree with this! The picture they used for advertising has stella and chewys in the box so I signed up thinking they only sent high quality products. I was disappointed to find treats you can get at any petco and some people complained about past treats being from china or from companies with a history or recalls. I remember someone saying they recieved moldy treats too.
To their credit they do now only send treats made in the US and Canada. That was not always the case but they changed their policy after a lot of people complained about getting the "smart bones"- those are made in China. I complained to them about the del monte treats and they sent me back a letter saying they "were hearing the feedback on that" and that they were sorry and we should not expect to get any more treats from companies like that. So they are listening to customers in that respect. I personally like getting grain inclusive treats because I have a dog allergic to root veggies and most grain free treats have some sort of root veggie in them. So in some ways I do think they are listening to their customers and getting better.
HOWEVER- this month was not great. I hope they get better like they have been and don't continue down this track cause if they do I won't renew. I don't want things in the box that I can buy at petco, I want to discover new small companies making quality products.