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  #1  
Old 09-12-2012, 04:15 PM
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Default you get what you pay for

Isn't that the old saying? It couldn't be more true. I found Susan Lanci harnesses on sale through PupRwear.com...I thought I was scoring a great deal...WRONG. I ordered a harness, read the return information, decided it was a good idea...again..WRONG.

I first emailed the company asking them if I ordered multiple harnesses could I receive a bulk discount..Their answer was No..

I read on the terms and conditions that in stock items ship right away and made to order items take about 3 weeks to ship..ok that would be fine, I figured that if the item was out of stock it would specify...NOPE.

So here I am, 2 weeks later still no harness. I emailed them and the response was that it was a made to order item and would take the 3 weeks to come in stock..I told them I am moving out of the country in less than 2 weeks and I wanted to cancel my order...their answer was NO.

So because they essentially tricked me into buying an out of stock item, it is my fault that I had no idea I'd be waiting a month to get something. Also at the check out, there are multiple boxes of extra "add on's" that you have to UNCHECK if you don't want to purchase these additional items. It's a bunch of BS and I'm pissed. Next time I will absolutely just pay the extra few bucks to order from a reputable website, unlike this crappy PupRwear.com.

My advice-DO NOT BUY FROM THESE JERKS.
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  #2  
Old 09-12-2012, 04:31 PM
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That's just rotten!! Sorry!!


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Old 09-12-2012, 04:45 PM
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How annoying! I never trust those kind of websites and always prefer paying a bit more.

Can't believe you seem to have no rights as a customer.......
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  #4  
Old 09-12-2012, 04:47 PM
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aww, too bad. i'll have to remember not to order from PupRwear.
i know they are expensive but i like GW Little for the Susan Lanci harnesses. they are very clear about what the in stock colors are and the return policy is great. They do have sales every now and then too.

maybe you will recieve those harnesses you ordered before you move ....
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Old 09-12-2012, 04:53 PM
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I'm still emailing with the owner and she is insisting that it clearly states in stock or out of stock...So I said, "please show me where it states this and I will gladly accept your policy"....her response completely evaded the question and was discussing the new address I need her to ship to...so I wrote her back again and said "so, where does it state in stock or out of stock"...we'll see what she says.

If she can show me this then I have no issue admitting I am in the wrong, but their website DOES NOT state this, which leads me to feel I was tricked.
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Old 09-12-2012, 05:00 PM
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That is crazy! So sorry
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Old 09-12-2012, 05:07 PM
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Awe that is too bad.
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  #8  
Old 09-12-2012, 05:19 PM
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yep, so the response was less than helpful. She changed her story...blah blah, it doesn't matter. I wish there were more ways I could voice my opinion on this company. So dirty to do business that way!
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