I just wanted to share my tale of excellent customer service from Rescue Pet Supply | Pet Supply Store | Pet Accessories
Whilst my partner was in Houston I ordered the Snoozer Delux Pet Tote in brown from them and they were so helpful right from the start, they processed my order super fast to ensure my Hubby received it before he left for home again. OH brought the package back home to France and when I opened it I discovered I had been sent the wrong colour, I contacted them by email with my order and asked about exchanging it.
Because we are in France they said not to worry about it and have refunded the whole amount, postage included back to me. Plus the price of the bag has gone up but they have said if I wish to order the Brown one they will honour the price I ordered at too. I think this is really excellent customer service and I know that many, like me, prefer to spend their money somewhere where they know their custom is valued.
As an added bonus the bag is amazing quality, I highly recommend that too!