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Discussion Starter · #1 ·
Some of you may have read that I took Penny in for a possible UTI last Thursday. The vet took urine from her bladder and said he would call me with test results the next day. Friday passed, no call. I gave them until Monday afternoon, and still no call. I called today and asked about the test results... The receptionist (the one who is always very rude to me) said the vet had not been in Friday or Monday and would call me later today with the results.

He said he would call Friday with results. If he isn't even in the office on Fridays or Mondays, why would he say he would call?

It is 6:30 PM and they still haven't called, and the vets office is now closed. I don't care if they know she doesn't have a UTI, I would like to know! I paid $100 for testing so I think I deserve a phone call.

This one receptionist and a few of the vet techs are always very rude to me. Maybe it is because I am young, but I always feel like I am being talked down to when I take my dogs in there.

Sorry guys, just venting here. Has anyone else had a bad experience with their vets and had to switch?
 

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My best advise, switch vets! I dealt with poor customer service from a vets office where I really loved the vet for a long time. It honestly took a huge load off my shoulders when I finally went to a new office. I actually switched because I moved to a new area of town, and the vet I loved at the office I hated sent me to my new vet.

Now the receptionist are nice, the techs are nice, they call me back immediately. I wish I had gotten up the courage to change vets before I spent a year stressed out about a bad office. I would only will put up poor customer service like that from specialists, because sometimes you have a limited number of them around.
 

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See to me I just think that's unreal. It takes less than 5 mins to get a file and pick up a phone to say this or that. I would be very upset too. I'm sure by now they have the results if not then atleast when you talk with the receptionist they could at least be kind enough to look into your file and let you know if they results are back or not.

My vet told me I had to wait 2 weeks for Shayley's results on her little tumor she had. I was so scared, I called all the time. I'm sure they were sick of me but at least they were nice enough to take the time and look at my file. If not I would have be upset.

I would find a vet that is respectful to you and your pets! Esp if you've had them talk down to you before. That's just ignorant if you ask me. And I'd be sure to let them know! =) That's just me though :D Sorry you're having to deal with this though hon! I hope they call you back soon with good results!
 

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Discussion Starter · #4 ·
I will be calling back tomorrow, because at this point I really need to know if she has a UTI or not. I know they can get serious fast and I am tired of waiting for the vet to call me.
 

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I switched vets too because of the poor office experiences I was having even me calling for simple advice was a hassle to them there was only 1 girl who was nice and she was young and new the rest were miserable! I switched vets to an out of town one I have to drive 30 mins instead of 2 mins now but it's half the price way better service open 24 hrs and they have always been bright and cheerful when calling I switched about a year ago and it honestly is like weight has been lifted off who needs the stress especially when facing stressful situations with our babies! Id switch if I were you.
 

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If the staff are not respectful to you how are they with our baby's when we are not with them, like when they take them in back to do a test. I would find new vet. there is no reason she couldn't get the file.
 

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You should NEVER have to put up with that bull!!

At my vets office when Bijoux was being spayed I called 3 times to check up on her AND they called me. Always pleasant and Patient. They even called me 2 days later to see how she was recovering.

I would never put up with that bull. There are too many clinics with great vets and staff that deserve your business, ones that are going to call when they say they will call and respect their clients. If I didn't brag about my vet I wouldn't be there end of story they are a team in that clinic I should be comfortable with everyone. Get all their charts and find a better vet.


Find a Veterinarian - Veterinarian Reviews and Ratings - VetRatingz.com Use this site and get the vet you deserve.
 

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Hello Missy. I'm sorry you had a bad experience like that. Do be aware though that the vet did a sterile retrieval of urine which means he was going to send it to a lab for a culture and sensitivity. That's standard procedure for a UTI. From the time the lab starts the test, it's at least a 48 hour waiting period for the test. That's just the way the test works, it takes that long for the bacteria to grow and to see what antibiotics will work. Now, having said that, your vet shouldn't have told you he would call you with those results. If he ran an in-house urinalysis, those results he would have had later in the day. Is the vet's office very busy? It's no excuse for not getting a call back but sometimes time seems to evaporate in a very busy practice. Should you decide to change vets because of this, be sure to tell the owner of the practice about the way the staff treats you. If they are treating you that way, you're probably not the only one and he should be alerted to that, it's just bad business.
 

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I would be very upset if that happened to me. And there is no reason for anyone there to be rude to you. You are a responsible pet owner, getting a test (that is expensive) to be sure that she is ok. Your age should not matter, it is wrong on their part to treat you that way. If you can find another good vet in your area, I'd do it. The only testing I've had to do for Audrey is stool sample to check for parasites, the vet got the sample one day and called me the very next day to assure me that Audrey was negative. And I'm young, 20 years old. So there's no reason for your vet's office to do that.
 

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I have had very bad experiences with ALL the vets I've had so far since living in Florida. The ultimate worst was Banfield and the last one we took Pedro to where he died from the cause of their malpractice! :angry4: I am still seething over the malpractice causing Pedro's death! I am not very trusting now with vets and I think that most of them are in the practice for the money. I'm taking my chis to a new vet now, so we'll see how this one goes. Anytime you feel that something isn't right with a vet, that's a red flag. Don't ignore that. Either do or say something to clarify things or get a new vet. There were all kinds of red flags alerting me that things weren't right where I last took Pedro, but I ignored them because we were so desperate to get help for him. :crybaby: Had I paid attention to them and took Pedro elsewhere, he would still be alive today!:foxes15:
 

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Young or not, they shouldn't treat you like that. Very disrespectful. And what if she DID have a UTI and needs antibiotics? She's had to wait this long in possible pain. That's just bad. I'd switch too. And I'd be sure to let them know why (in a polite way).
 

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Discussion Starter · #12 ·
I finally received a call from the vet this afternoon. I had to call this morning to let them know I still needed the test results.. The vet said there was no growth in the bacteria culture (okay, then why didn't he tell me that yesterday?) and Penny does not have an infection. He suggested I re potty train her. You guys are going to love what he said: "You can look up on the internet how to potty train her."

Um, I know how to potty train my dog! If anything, I would expect him to offer some potty training tips instead of telling me to go google it.

He also said we could do blood tests for diabetes or other things that would cause her to potty more often. I said I would wait on that testing for now.

I will not be going back to that vet in the future!
 

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He didn't do an in house urinalysis then on her sample or he would have seen her keytones off if she was diabetic. Is she drinking more water too? Is she hungry more? A blood test is the quickest way to test blood suger is she's showing symptoms. Did he ask you any of this?
 
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