Elle didn't like her carrier at first either. She kept trying to get out and at times I thought she was going to jump out of hang herself in mid-air (there's a hook on the inside of the bag that attachs to her collar)!! I just stayed persistant and put her in there with a treat or a toy and now she LOVES being carried in it! Give it a second try...if it doesn't work out, something can be done, I'm sure. Best of luck!